Keeping it under our hat

Here at the ROCS Group, we’re committed to ensuring that all your personal information that is collected is kept private and protected. We’ll make sure that all ROCS Group websites are absolutely secure in their collection and use of your personal information. And all our companies follow the Data Protection Act 1998.

You also have complete control over the information stored about you and what types of information, if any, you’d like to receive. Sometimes you may be asked to provide proof of identity before we show you your personal information- that’s so we can prevent unauthorised access. We’ll keep prying eyes out!

Staying in touch

We’d love to hear from you. You can get in touch by visiting the Contact Us section. We’ll give you the contact information for all the ROCS companies within the ROCS Group, including
Visit the Contact Us section| if you have a general enquiry, customer service related enquiry or if you just want to say hi.

For enquiries directly relating to the website, you can write to us at the following address:

The Webmaster,
ROCS Group
Development House
St Anne Street

Or email on: [email protected]

Telephone number:

From Malta, dial +356 20151515 and from countries outside Malta , dial +356 20151515.
Please ask to speak to the Webmaster of

Getting to know you

We collect personal details, such as your email address, name, date of birth and other information only when you register with us for competitions, promotions or when you sign up to receive email newsletters from us.

When you register with us, we’ll need to ask you for your:

  • Email address

  • Password

  • First name

  • Surname

  • Date of birth

  • Country

If you want to tell us a bit more about yourself, we’d love to hear even more, like your:

  • Postal Address and Postcode

  • Mobile phone number

  • Gender

We’ll only use your data when you have given us permission to do so.

When you register, we’ll clearly state:

“We may from time to time send you information about our products and services and those offered by other companies in the ROCS Group; details of our special offers or promotions; and any other advertising or marketing materials that we think might interest you. Please indicate if you would like to be contacted by us in this way by ticking yes or no below.”

If you’re entering a competition, you can choose to tick either ‘yes’ or ‘no’ to let us know if you would like to be contacted or not. And don’t worry, ticking ‘no’ won’t affect your entry into the competition – your chances are as good as everyone else’s! If you’re registering specifically to hear from us, we’ll take this as your consent, so we won’t ask you to tick ‘yes’ or ‘no’.

Your personal information is being processed according to the Data Protection Act 2001 and to any other relevant legislation. When taking part in a competition organized by the ROCS group your personal details will be used by the ROCS group in terms of the said competition and to further inform you of any products or services the ROCS group might want to promote. Should you not wish to be contacted in relation to further promotions please inform us immediately and your details will immediately be erased after the said competition is drawn.

Why we’re interested:

There are lots of reasons why we want to get to know you.

Sometimes we need your details to make sure you’re eligible for our competitions. Of course if you’re a winner, then we need to be able to get in touch with you to tell you good news!

Occasionally we’ll carry out some research on our database of people who have registered with us. We’ll use this for internal purposes only. The main reason is to help us make sure that provides you with everything that you – our audience – is looking for.

We don’t collect or keep your personal data unless it is strictly necessary for the above purposes. We don’t keep it for longer than is necessary, either.

Keeping you in the loop

We may wish to contact you from time to time with details of special offers, promotions, competitions, and information about our products and services. If you want all of this, please tick the box marked ‘yes’ when registering with us. We won’t use your details for direct marketing without your consent.

Third parties and/or other ROCS Group companies may also wish to contact you from time to time with information they believe may be of interest to you. If you wish to receive such communications then please tick the box marked ‘yes’ when registering with us.

You always have the right to object, at any time, to your personal data being used for direct marketing purposes by us or by third parties and other ROCS Group companies. Just let us know.

Your secret’s safe with us!

Your personal information will not be transferred to other ROCS Group companies, without your consent, except:

  • as required by law

  • if you’re a prize winner (we need to get your prize to you!)

  • if you’ve requested specific information

If you give us your consent by ticking the box when you register with us, then we may share your personal data with other ROCS Group companies so that they may contact you with any information they believe may be of interest to you.

Or, we may send you details of goods, services, promotions and offers provided by other ROCS Group companies which we think may interest you.

We may use your personal data in order to analyse our customer base, and statistical information may be shared with third parties and other ROCS Group companies – but we’ll keep it anonymous.

We will never rent or sell our customer lists to any other organisation or individual. Customer lists may be used to process customer information and research customer’s needs and preferences.

You should be aware that if our website contains links to other websites then these sites may have different privacy and security policies.We don’t have any control over them, and take no responsibility for information given to non-ROCS sites.

A list of third parties and other ROCS Group companies that personal data may be shared with is available on request, just use the above contact details.


We use “cookies” to store and collect information regarding your usage of the website. These types of cookies aren’t the chocolate chip kind, they’re small pieces of information stored by the browser on your computer’s hard drive. They send information stored on them back to our web server when you access our website. These cookies do not contain any personally identifying information, but they do enable us to put in place personal settings and load your personal preferences. This makes it a better experience for you.

Keeping an eye on us!

You can request, at any time, access to the personal information we hold about you. You can write to us at the above address requesting access to your personal information. You are entitled to be told by us, as the data controller, whether we or someone else on your behalf is processing your personal information; what personal information we hold; details of the purposes for the processing; and details of any third party to whom your personal information has been disclosed.

So you think you can be lucky!

As ROCS group we do want to reward our customers and thank them for their loyalty. For the past 15 years we have given out hundreds of thousands of euro in gifts. All our competitions are skill based and are subject to the following terms and conditions. Without prejudice to the following terms and conditions, gifts may only be enjoyed upon presentation of the appropriate voucher and at the address stipulated on the corresponding official letters. Any conditions and specifications relating to Gift Vouchers and/or gifts including but not limited to or in relation to their collection, enjoyment and availability are at the exclusive discretion of the sponsors and Charichelon Co. Ltd and/or the ROCS group and/or any of its subsidiaries and/or its representatives and shall not in any manner be held liable in relation to the same. All ROCS group competitions are subject to a final skill based question which shall be answered to over the phone. Gift vouchers or other gifts are NOT redeemable in cash. Gifts cannot be exchanged. Gifts and/or Gift vouchers shall not be set-off or deducted in whole or in part from any outstanding monies or claims that the sponsor may have against the winner. Any outstanding monies or claims that the sponsor may have against the winner must be fully and definitively paid or settled prior to the winner being entitled to collect or enjoy the gift of the sponsor. Acceptance of the Gift shall be construed as an acceptance of all the terms and conditions by the winner. Good luck

In the future…

This policy may change, and if it does, any changes will be identified on the website.

That way you’ll always be fully aware of what information is collected, how it’s used and under which circumstances it may be made available.

Talk to us

If you have any queries, comments or complaints regarding this privacy policy, just get in touch!