Customer Feedback

BUDAPEST
ELVIA M.PACE - DECEMBER 2016



 

Dear Mr Fenech

On the 10th of December we came back from Budapest. Just wanted to thank you for your help in booking our holiday, we really enjoyed it and the hotel was great. We also found the WizzAir very comfortable. Actually, this is our fourth holiday we booked through ROCS, and the hotels chosen always met our expectations.

I would like to take this opportunity to wish you and all your family a blessed Christmas and all the very best for the new year.

Thank you once again.

Kind regards
Elvia Pace


DUBAI - ATLANTIS THE PALM
CHANTELLE FALZON - SEPTEMBER 2016



 

Dear Bjorn,

Would like to thank you for your help in making our Dubai holiday possible in just one day before the flight. We really enjoyed it. Atlantis is an amazing hotel with great service.

Thanks once again, till the next one!

Regards
Chantelle



KANIKA OLYMPIC LAGOON, AYIA NAPA

JENNI McCORKINDALE - SEPTEMBER 2016



 

Hi Warren,

We are back and what an amazing holiday it was.

The flights were exceptional and a great start and end to our holiday.

The resort is out of this world. There is absolutely nothing negative to say. All staff from cleaners, waiting, reception, management are all polite and helpful. The whole resort is impeccable, the cleaning staff never stop and do an amazing job. The about of staff constantly on hand is unbelievable. There is so many activities on offer, we never saw the girls apart from at meal times! The food is exquisite with so many different choice at every meal and the quality of what is on offer is first class. The two themed restaurants were wonderful too especially the Thai one.

When we arrived we were met by the Duty manager who offered us 2 choices of rooms. We were taken to see a Superior Bungalow with private pool or two standard rooms. I am guessing this was because there were no inter-connection rooms available. We appreciated the effort to accommodate us and although the bungalow was nice it was very small and the girls were on a fold down sofa in the lounge area which made the room very cramped. The pool was a lovely treat but being so cramped inside it wasn't ideal. The standard rooms were nice with great views but I wouldn't settle with the girls in another room plus I would spend all my time going back and forth checking they were okay or getting ready, going to sleep etc! When we went back I told the Duty Manager this and he said there was one other option. Not sure what they call it but it was amazing!!! A huge suite with one huge double bedroom, Dining area, lounge area and then an additional 2 single beds. So we took that, a bit cheeky of us but hey ho!

So with the fab room and amazing complex the holiday was everything we hoped it would be.

I would recommend you to offer this complex to anyone with roughly the same requirements as us. Even single couples as the Fisherman's village for adults only was stunning too. In fact anyone would be hard pushed to not like this Complex. We are thinking about booking for next year already! We were actually thinking about Florida in December next year but the girls would rather go back here!

Thanks Warren. We really appreciate all your help. Transfers were all on time and waiting for us too!

Kind Regards

Jenni McCorkindale



ELYSIUM HOTEL IN PAPHOS, CYPRUS
ALFRED BRADDICK - SEPTEMBER 2016



 

Dear Arianna and Colin,

Just to thank you for the splendid holiday my wife and I spent at The Elysium in Cyprus.

The place is still amazing, the breakfast is still in my opinion the best I have seen throughout all my travels in the world
The main staff are still working there, and we were very surprised that we were recognized after these years.

If I had to compare between Asimini Suites that you sent us last year, which was a really super place and The Elysium, I would still choose the The Elysium.

I also posted a 5 star rating on Trip Advisor on my experience

I will continue to recommend this hotel as I have been doing for the past years

Thanks once again, I will be back next year to book our holiday with ROCS.

Best regards

Alfred

HONEYMOON - SOUTH AFRICA, MAURITIUS AND DUBAI.

RITIANNE CALLUS - SEPTEMBER 2016



From South Africa to Mauritius and Dubai - A wonderful journey that has come to an end. Our honeymoon is now over but the memories will be carved  forever. Each place has been unique from safaris, breathtaking views, relaxing moments, laughter, desrts, maximum luxury and new friendships. Just one word - AMAZING.

Ritianne Callus.




AYIA NAPA
JOE AND JANE MICALLEF - SEPTEMBER 2016



 

Again 2016 was a superb holiday in ayia Napa at Adams Beach Hotel. Treated as VIP guests for the 2nd time and can't wait for my 3rd time visit in 2017. Well Done Bjorn Vassallo for recommending it in the first place. Well done ROCS.
Joe & Jane.


IRELAND
CHRISTINE, RACHEL, WAQAS AND TONY - SEPTEMBER 2016



 

Hi Arianna,

We arrived back yesterday morning. All went well. Just did a trip advisor review on the Wilton

"My family spent 6 nights at this hotel on holiday during the last week of Aug 16. Staff was very helpful, breakfast (full Irish) was very good and catered for my daughter's Gluten and Dairy free requirements. Room was very spacious and comfortable. Location is excellent as a base to explore the magical Wicklow county. Also very close to the Bray seafront. Thank you."

Once again, thank you for your great service.

Best Regards

Christine, Rachel, Waqas, Tony



ROME
DAMIEN AND LORRAINE FORMOSA - SEPTEMBER 2016



 

Dear ROCS,

We have just arrived from a 5 days from rome we would like to thanks Alexia for the help she gave us while making our booking and for the choice of the hotel thanks a lot looking forward to the next holiday. Thanks for your great service.

Damien and Lorraine Formosa



BALI
JOSEPH AND JACKIE CAUCHI - SEPTEMBER 2016



 

Hi Arianna,

We're back on the island.

I just wanted to send a small note to thank you and let you know that all was super! The Emirates tour was really well organised and Bali was great. Jumeirah is one of a kind but mostly, the W experience, was the highlight. They have a cutting edge over all others... so much attention to detail!

Thank you so much for the lovely surprise cake we got on our flight :) Eventually we got gifts and surprises from all the hotels and resorts :))


We are already dreaming of the next!


Thanks Ar,
Joe & Jackie


LAMPEDUSA
BENJAMIN AND ERIC BORG - SEPTEMBER 2016



 

Dear Rocs team,
Having come back from our trip from Lampedusa I wanted to email you with my feedback.
I wish to thank you for everything.  We thoroughly enjoyed ourselves.  The flight was excellent.  We stayed at the Dammusi Di Cala Creta.... Great location.  The staff there were extremely friendly and hospitable.  I did thank Mr.  Ezio Bellocchi for their kind service.  I can assure you that we will definitely use your services again.

I thank you once again.

Benjamin Borg  and Eric Borg 




FACEBOOK COMMENT

ALFRED BRAY - SEPTEMBER 2016



I have been travelling with ROCS from ever since they started and all I can say about ROCS travel that they are the very best travel agency I love travelling with ROCS Congratulate and keep up with your excellent work God Bless you all Australian traveller.

Alfred Bray



HONEYMOON - ORLANDO AND BAHAMAS CRUISE.

LINETTE & KARL - SEPTEMBER 2016



Dear Anisia,
I hope this email finds you well. I don t know whether you recall who we are but we have booked the honeymoon to Orlando and cruise to Bahamas on the Majesty of the Seas with you. As agreed, we are giving you feedback of our holiday.

To start with, we had the most wonderful holiday ever and we were very pleased that we have chosen that destination because it made our Honeymoon holiday very special compared to the other holidays we had.

We would like to give you feedback so maybe we could be a little help for you when booking this holiday with other clients.

Our Doubletree by hilton at Orlando International Drive at Seaworld was the bet hotel we could have especially because of its location. The room was big,nice and clean. They had an office and from there we could book all the tickets for the theme parks + they offered a discount if we book everything altogether. Moreover, we had an advantage staying at this hotel because we could use the service of the Trolley (bus) which came every 20 mins and its extremely cheap. The hotel office sell the trolley tickets too and they provide the shuttle to each park. Having said this we saved a lot of money on the transport. Because shuttle to the parks was free and trolley was very cheap.

Infront of the hotel there was this amazing restaurant Village Inn with good prices and delicious food, opens from 6am till late at night where you can have breakfast, lunch, dinner etc.

The cruise was amazing.

So basically that was our feedback and we would like to thank you for giving us your best assistance with the aim of making our honeymoon special. All honeymooners should come to you to book their holiday.

Thanks and hope to see you again :)

Regards,
Linette and Karl



FACEBOOK COMMENT - PARIS AND DISNEY TOUR
ROMINA SCIBERRAS - AUGUST 2016



 

We had an amazing time in Paris...special thanks to Renato Fenech,for his dedication and professionlism. He made our holiday more special...he was of great help. Wish he'll be with us on our next holiday.

Romina Sciberras



FACEBOOK COMMENT - PARIS AND DISNEY TOUR
FRANCES ZAMMIT - AUGUST 2016



Our holiday is over. We had a fantastic and very well prepared tour guide, Renato Fenech! We would like to thank him so much for helping us throughout and showing us amazing places which if we were on our own would never get to see. Well done and we truely wish that on our next holiday you would be our guide again. Thanks again & God bless

Frances Zammit



HONEYMOON - MAURITIUS AND DUBAI.

STEFANIA GALEA - AUGUST 2016



Hi Anisia,
I hope that this email finds you well.
We are back from an incredible honeymoon. Thank you for your advice :)
Thanks and regards.
Stefania

 



FACEBOOK COMMENT

JOSEPHINE FAVA - AUGUST 2016



Thank you ROCS travel for your great service and for making us feel important and valued  A special thanks goes out to Lara Borg (Floriana) for your professional service and great manners 

Jospehine Fava





PRAGUE

MICHELINA SALIBA AND FAMILY- JULY 2016



To Anisia and the ROCS Travel Staff,

Thanks for all the help that you gave us, all the information and most of all you made our trip peaceful with all the details for prague.

Thank you,

Michelina Saliba and Family


FACEBOOK MESSAGE

MARYLYNN AGIUS - JUNE 2016



Would like to show my appriciation to alexia camielleri floriana offices since she was very helpful and went out of her way to help us organise our holiday  thanks to her we had an amazing holiday thank you.

Marylynn Agius




GREEK ISLANDS

DONNA - JULY 2016



Good afternoon Anisia,

Thought of sending you an email .. just basic feedback.

Both Santorini and Mykonos accommodation were just great. Very clean quite central too. We had to rent out a car/quad bikes for both cause there is a good 10 minute distance (by car).

We definitely would like to visit again .. will keep in touch ?

Thanks for your assistance and help.

Donna




FACEBOOK COMMENT - DISNEY
MARY CAUCHI - JULY 2016



I would like to take this opportunity to thank Ms. Imperia Bonello and her team who take care of the Disney tour for all their help. WELL DONE and keep up the good work!!

Mary Cauchi 




SINGAPORE, BALI & ABU DHABI
MARIA MIZZI - JULY 2016



Dear Anisia
Just a quick note to let you know that our honeymoon in Singapore, Bali and AbuDhabi was just fantastic :) All hotels were wonderful but Hotel Tugu Lombok in Lombok Island is so unique - we really recommend for other honeymooners ;) 

Thanks again

Maria & Fiobian 



FACEBOOK COMMENT - THE PELAGIAN ISLANDS 
CARMEN GALEA - JULY 2016



Having Great fun in Lampedusa. The land of Sun Sea Sand and Seagulls. Very relaxing break. For those planning a visit a Boat Trip is a must.

Carmen Galea

 



FACEBOOK COMMENT

ANTON IZZO - JUNE 2016



Just want to say that visiting anyone of ROCS outlets you feel so welcome and you are given all the attention you need and all the information whether you are travelling or any other possible insurance, i would never opt to use any other insurance but ROCS. Please keep up the good work, and will always tell my friends or relatives to come to you. WELL DONE.

Anton Izzo

 

FACEBOOK COMMENT - THE PELAGIAN ISLANDS
MARY LOU CASTELLETTI - JUNE  2016



Hadna gost hafna , bajjiet nodfa u sbieh. Hotel Gilio ghogbitna ghax nadiffa u l-owner mil -ahjar hafna, u jekk jkolli nerga immur darb'ohra immur.

We really enjoyed ourselves. The beaches are beautiful and clean. We really liked Hotel Gilio nd we really appreciated it's cleanliness and the hotel owner is absolutely lovely. We would definately visit again. 

Mary Lou Castelletti. 


CEFALU
FAMILY BRIFFA - JUNE 2015



Hi

We arrived yesterday from a fantastic short holiday in Cefalu. This is our second time travelling with Rocs and once again we were truly impressed. We were assisted by Bjorn Vassallo again this year and the customer service was impeccable. Bjorn provided us with the perfect package for our family. He was really patient with us and very helpful.
Everything was taken care of for us; transfers from our house to the airport, and from Catania airport to the hotel in cefalu and back, and booking of an amazing hotel on half board.
We stayed in hotel Le Calette and it was simply beautiful with an amazing location with daily shuttle buses to take us to the centre, the stuff was really friendly who took great care of us and our kids and the food was delicious.
We will definitely keep on booking our holidays with Rocs and recommend it to our family and friends!
Thank you so much and thanks to Bjorn for the wonderful service.

Regards
Family Briffa


CEFALU

MARIA DEMICOLI - JUNE 2015



Dear Rachel
My husband and I would like to thank you for the fantastic offer for our stay at the Hotel Alberi Dei Paradiso in Cefalu. This was our first time travelling with ROCS and rest assured that this won’t be our last. I was very satisfied with the whole package I will gladly recommend ROCS to all my friends and family.
Thank you, and hope to see you soon
Your’s Sincerely,
Mariella Demicoli


EMAIL - INSURANCE DIVISION

ANDREA - APRIL 2015


Hi Kelly

Over the weekend i have had the chance to speak with some of your customers and praised your customer care very much.
Would the offer you made me be still available?

Thanks, Andrea


MALDIVES

CHARLES & JOSETTE - MARCH 2015



Dear Arianna

We are writing this e mail from the plane taking us back to Dubai and on to London from the Maldives.  Before we get home, we really want to thank you for your recommendation to go to Lily Island Resort. This really was the experience of a lifetime.  Everything about the resort was better than brilliant.  The room, a beach villa, was excellent, extremely well-serviced twice a day.  The food was superb, both in the standard Lily Maa restaurant, and in the special Aqua and Tamarind Restaurants.  The local island excursion was better than the sunset cruise, which was rather too uneventful. The staff throughout the hotel were professional, friendly and efficient.


As you have doubtless come to realise, we are both somewhat demanding travellers and yet we find it impossible to find fault with this resort.  In terms of advising other travellers, we would suggest simply advising guests to travel with a supply of toiletries, insect repellents and sun protection, there being virtually nothing in any of these lines in the lone hotel shop.  That seems a trifling comment though in the context of a week in the sun, on the sand, in the idyllic surroundings of a simply excellent resort.

Thank you again for recommending Lily to us: you could not have guessed more precisely what we had in mind for our holiday.  Thank you also for your meticulous and prompt attention throughout the preparations for the holiday.  We shall recommend not only the Maldives and Lily to all our friends, but also Rocs and especially you for all travel plans.

Kind regards and renewed thank.
Charles and Josette

Facebook Comment

SANTELLE KJ FARRUGIA - DECEMBER 2014

You surely have employees to be proud of!
Visited one of your offices in Floriana service was simply impeccable. Very well done served by Mr Borg. Keep it up!

Santelle KJ Farrugia

U.S.A
PAULINE DINGLI - DECEMBER 2014



Hi Christian,

We came back from the U.S , everything went well, thank you for your assistance, it was a marvelous holiday in a marvelous country. A good experience!

Thanks again

Pauline


ROCS TRAVEL

MARY JANE - DECEMBER 2014

Good morning Helga,

I would just like to say THANK YOU AND MICHELLE for make a wish of 13 years come true.
Whatever I asked for, it was delivered!!!! I did not come to the meeting that was held and yet you still wrote everything down for me to know. Thank you and Michelle again for it all!!!!!
I hope if all goes well I would like to book again in September with you and Michelle.

Have a great day
Mary Jane



CYPRUS

DANIELA & SEAN - NOVEMBER 2014



Hi Karen,
just wanted to tell you THANK YOU very much for your help with booking our holiday!
We had an amazing time and all went really smoothly, from the flights to the car rental and the hotel was stunning!
Thanks for the on flight surprise :) it was so unexpected and delicious hehe

Sean surprised me with a proposal when we arrived at the hotel, so this holiday we surely will never forget!
Thanks again and will surely be coming back for our next holiday package, or our honeymoon ;)

Have a good day
Many regards ,
Daniela & Sean


UNITED STATES

LAURA VASILE PEISCHL - OCTOBER 2014



Hi Bjorn,

I arrived safely in Malta today after 3 incredible months traveling the United States.

Thank you so much for all your professionallity in answering all my requests. You are the best!!! 

Many many travels yet to come!! :)
Laura Vasile-Peischl



DISNEYLAND PARIS

ROBERT MALLIA - SEPTEMBER 2014



Dear Mrs Vella,

My family and I have just returned from your Disneyland Paris tour and I would like to congratulate you and your company for the excellent service we have received from the time of booking till the end of the tour.

This was mostly successful due to our Tour Leaders' professionalism, namely Mr. Charles Borg, who assisted us in every way and made sure that everyone was comfortable and satisfied.

On a constructive note, however, I would like to advise that on both occassions, the PNA Coach service could have offered a better service due to the fact that on one occassion, a smaller coach was sent instead of the requested coach required by your company and on another occassion, we were left stranded for more than an hour waiting for the Coach to be transferred from Asterix Park to our Hotel.

I sincerely do not expect that everything could be perfect and in no way this has changed my positive perception about ROCS. However, due to different people and characters on the tour, I do not want that these small mishaps will tarnish ROCS positive reputation.

I recommend ROCS travel to my family and friends and thanks once again for your service.

Yours sincerely,

Robert Mallia
469069(m)


VIETNAM

DARREN & CHARMAINE - SEPTEMBER 2014



Ghaziz Bjorn,

Nispera li din l-email issibek tajjeb. Jien u Charmaine nixtiequ nirringrazzjawk tal-vaganza sabiha li bis-sahha tieghek u tar-ROCS, ghadna kif ghamilna.

Kollox mexa harir. Zorna l-postijiet kollha u veru mmeraviljajna ruhna b'dak kollu li rajna u esperjenzajna.

Il-gwidi kienu kollha professjonali u marru 'out of the way' biex ikunu zguri li ahna qed niehdu pjacir u ma jonqosna xejn. Sakemm konna hemm Charmaine, ghamlet xi jumejn daqxejn ma tiflahx. L-istaff tal-lukanda ta' Hue u ta' Hanoi, kienu l-hin kollu jiccekjaw jekk ahna konniex kollox sew. Il-gwidi Thang (fil-parti tan-North) u Hai (fic-centru) ghinuna anke waqt li kellna bzonn immorru sa ghand tabib. Sibnihom ta ghajnuna kbira.

Dai (il-gwida tas-South) kien tajjeb hafna wkoll. Tista tghid li ghamilna 3 ihbieb godda waqt li konna hemm. Nirrakkomandahom ghal tours ohrajn li jkollkom. Kienu veru tajbin u professjonali. Jitkellmu Ingliz tajjeb u jafu hafna informazzjoni. Anke waqt li sejrin minn post ghal iehor, fil-karozza kienu joqghodu jispjegawlna fuq il-pajjiz u fuq dak li nkunu qed naraw fti-triq.

Il-lukandi kienu kollha tajbin (hlief wahda). Il-lukanda Golf Can Tho ma laqtitniex wisq. Ma rajtiex ta' 4 Star Hotel standard. Hassejna li kien hemm telqa kbira fil-lukanda. Anki riha ta' sigaretti bil-lejl xammejna minn gol-kamra plus li kellna wizgha maghna gol-kamra. Din kienet l-unika haga li dejqitna ftit u ghidt ha nghidlek biex jekk tkunu tistghu issibu lukanda ohra ghal min ikun jixtieq izur il-post, ihossu aktar komdu :). Mill-bqija l-area li konna fiha go Can Tho kienet sabiha mmens.

Il-lukandi l-ohrajn li konna fihom, kienu tajbin hafna u tista tghid li uhud offrew standard aktar gholi minn 4 Star. L-istaff taghhom kienu ta' ghajnuna kbira mill-icken haga sal-akbar haga li kellna bzonn. U jibqghu jiccekjaw jekk hux kollox kien kif suppost. L-areas li kienu fihom il-lukandi kienu tajbin hafna. Kollha fic-centru u stajna nimxu fl-ghaxijiet bla problemi ta' xejn u kull attrazzjoni, restaurants etc kienu vicin taghna, tant li darba biss kellna bzonn taxi (ghax kienet ix-xita).

L-excursions kienu kollha interessanti u nhossu li tghallimna hafna minnhom. Hadna gost immens.

Mill-gdid nerga nghidlek grazzi tal-professjonalita' u tal-ghajnuna tieghek :)

Tislijiet
Darren u Charmaine


PARIS

STEFAN LICARI – JULY 2014



On behalf of all the family, I would like to thank you for the nice holiday in Paris we had. A very big percentage to all this was thanks to our tour leader Mr Charles Borg , who in many times went out of his job to help us ,especially when we had to check-in in Malta and in Paris.

The problem was that when we went to check in, on both occasions we were booked as we were to travel without luggage, which resulted in a very long time waiting. Again , a big thanks to Mr Charles Borg.

Best regards,
Stefan Licari

SICILY DAY TRIP

MARTHESE BEZZINA – MARCH 2014



We took the 1 day trip to Sicily with your company on the 1st March 2014. I would like to thank you very much for looking after us so well especially for reserving front seats for my elderly parents.

We do travel very often so you will surely be seeing us next time we plan to go abroad!

DUBAI
GEORGE FARRUGIA - JANUARY 2014



I have booked to go to Dubai from 19th to 26th Jan 2014.Booking was made by Christian, whom I found very helpful. Michelle at the reception meets people always polite and with a smile on her face. Remembering the names of clients like Christian. That is an asset. I met Imperia who politely gave me all information I need. She came straight to the point because she knew what she was talking about. May I comment that while walking in your office I noticed cleanliness, everything was in it’s place and everyone was in his place of work. Good communication. This is my first time with you, hopefully not the last. I travel a lot. Please convey my thanks to all persons concerned.

CATANIA
RACHELLE MIFSUD - JANUARY 2014



Bjorn,

It was the first time l was travelling with ROCS together with the other 7 people for which I did the booking. I would like to thank you for the smoothness of the trip, flights and accommodation were fantastic. I will definitely be getting in touch in due course with regards other bookings to other destinations as well as to Catania once again! Once I have tried ROCS I will not go for another travel agent for sure! The dedication and full cooperation of yourself as well as your colleagues plays an important role. Thanks for everything and wish you all at ROCS all the very best for 2014!


MAURITIUS & DUBAI
KENNETH BUGEJA - JANUARY 2014


This is just a short note to thank you for the professional work and the great job done by Arianna, one of your sales team. When booking our holiday to Mauritius and Dubai, she looked after us very well, gave attention to all details, all was just perfect, flights were good and arrival and departure transfers were on time too. Also thank you for the cake you handled to us on board, which this was of a surprise to both of us. On behalf of my wife and my self we thank you once again for making our dream holiday come true, and wish you many years of success.

LONDON 
RITA VASSALLO - JANUARY 2014


I would like to thank you for a wonderful 4 day break in London from the 13th –16th December. The hotel booked which was Riverbank Park Plaza was of a very high standard, the staff were extra nice and friendly. This was our second holidays booked through ROCS and I must say that on both occasions we were very satisfied with your service provided. Your staff are olso very helpful and friendly. May I take this opportunity to extend our greetings for a HAPPY NEN YEAR and we look forward to travelling again using ROCS.

LONDRA
MARY PULO - DECEMBER 2013


Nixtieq nirringrazjakom ta kollox!

B’mod specjali tal- lukanda li kienet nadifa u spazjuza.IL-breakfast kien tajjeb ukoll. Ma tantx kellna boghod, ghal-lukanda. Kif tinzel l-ajruplan taqbaghad il-Piccadilly line u tieqaf Russell
square.Minhemm kif iddawwar wiccek lejn il left u terga id dur lejn il left tara president hotel.hdejna hem l imperial hotel,less than 5 minutes walk mill-istaazzjon.

Thanks hafna

IL Milied u sena 2014 it tajba lilll haddiema kollha


GRAND EAST COAST AUSTRALIA TOUR
MR & MS JOE CINI - DECEMBER 2013



I just wanted to say thank you!

We have just returned from a wonderfully organized holiday in Australia and New Zealand. Although Health wise luck was not on our side, we still had a marvellous time. We had a helpful, understanding good organizer, cheerful tour leader,the very best hotels I have ever stayed in whilst on holiday, in the very centre of the cities which we visited. Throughout my holiday experiences I have never been given something extra on what I had originally bought ,usually it’s the other way round. I am referring to the beautiful breakfast which was given to everybody out of your generosity at outriggers surfers Paradise Hotel throughout our stay. Me and my wife would once again like to say thank you to Mr. Charles Vella for all help and companionship throughout our holiday,apologize for the small mishap at Pacific Fair and assure you that when we be choosing our next holiday Rocs Travel will surely be on the forefront!!

DISNEYLAND PARIS 
SIMON MIFSUD - DECEMBER 2013



Hi Graziella,
Just wanted to leave some feedback on the great package we got for Disneyland Paris last weekend. Firstly, great package & prices offered for one of the best Disney hotels around the area. The dream castle, with the 3 day park tickets for both parks. Not only it was great the location, but the services this hotel offered where excellent ,especially with a frequent shuttle bus to and from the parks,and also a great service of sending anything we bought from the park directly to hotel without carrying anything during the day. I normally do my own travelling arrangements and I’d definitely return back to you guys for my next trip! Keep it up!!


UAE

DUSTIN - NOVEMBER 2013




Dear Arianna,
Just to let you know that everything went great during our latest stay in the UAE, flight was great, transfers were like clockwork and Dubai hotel was excellent. Once again we thank you for your continuous support!

VIENNA
JAMES DEBONO – NOVEMBER 2013



I am writing this email as a humble note of appreciation for ROCS’ efficient service and quality of assistance given. Primarily, the company’s ethic was apparent from the telephone call I received as soon as I downloaded the brochure. Moreover, the constant incredible offers and immediate response to each and every email I sent shows the company adopts a professional approach towards its customers; which is not so common in Malta. Most importantly, I would like to comment on my last holiday in Vienna. Just a couple of hours after my landing, I am writing this email to remark that the hotel (Austrotel Viennart) was all we were looking for. The location was perfect, right in the centre of Vienna and the staff was extremely welcoming and helpful. The room was very clean and catered for our needs and the breakfast was very generous ad really delicious. Keep up the good work and will definitely my future holidays with your company.

ROME
MARIA BARTOLO – NOVEMBER 2013



Been to Rome with ROCS this summer at La Griffe Hotel.
Everything was well planned by ROCS. Enjoyed everything including the lovely services of the hotel and location is greatfor going around the city


CEFALU

VICTOR & MARYANNE BORG GRECH – NOVEMBER 2013




Dear Graziella,

My wife and I are writing this email to show our gratitude and appreciation for a wonderful weekend break organised by ROCS to Cefalu, Sicily.

To our Surprise and without our knowledge, a tour leader was assigned at the last moment to our group who converted a break to a well organised tour. It was such an amazing short break. The hotel was very nice and our tour leader, Chris Borg was extremely helpful. He went out of his way to accommodate the whole group’s (46 persons) wishes to the best of his ability. It would not have been so excellent if it were not for him, everything was so well organised.

Our compliments also go to Hotel La Calette. Service was excellent and the staff extremely helpful (with special thanks to the restaurant staff: Salvatore, Paolo, Guiseppe, and Carmelo). A big heartfelt thanks goes to the coach driver Rosario who was polite and helpful.

We recommend this tour to all as it was great success. Our very best regards to Chris Borg and a big thank you once again. It was great value for money!!

 

CEFALU

VERONICA U GEORGE CUTAJAR – NOVEMBER 2013



Grazzi ta tlett li morna mar-ROCS f’Celalu. Hadna pjacir hafna u r-ragel. Grazzi wkoll lit- tour leader li kellna maghna, Chris. Kollox tal genn!!

Looking forward li nergaw nigu zgur. Grazzi mill-qalb!!



CEFALU

ANTHONY SCICLUNA – OCTOBER 2013



I have just come back from a fantastic week-end break in Cefalu’.

This was my first time that I travelled with ROCS and I don’t regret it at all. Starting from Arianna who gave me very good service, I wish to compliment ROCS for choosing Le Calette Hotel as this one of the best hotels I ever stayed in with its beautiful surroundings and excellent staff. Food was also well presented and of first class quality.

My Praise cannot but also go tour leader Chris Borg who made our stay a most interesting one. Chris is one of a kind as he interacted with each and every member of the group and also showed his professional attitude when it came to facing different opinions within the group he was leading. The only hick up was the stop at Sicilia Outlets. In my humble opinion this place is not ideal for the majority of the Maltese tourists although it is a very interesting market. While one has to appreciate the popular brands in this shopping village, prices are not within reach of the average wage earner.

An improvised visit to Porte di Catania was much more appreciated by the majority of the group and finally it wrapped up what was a wonderful, enjoyable, entertaining and relaxing weekend thanks to Rocs and Chris.
My compliments. I will surely consider Rocs for my future travel. Thank you all.



PARIS

PAULINE DINGLI – OCTOBER 2013



Dear Christian,

I am Pauline Dingli (You had coordinated Dubai, Bangkok, Sydney breaks). This month you booked our Paris weekend break for us and my brother and everything went very good. My brother and wife were encouraged to take the Cefalu’ tour and this morning they said “it was absolutely marvellous”.

I thank you and ROCS Group for the excellent services that you provide; you put our minds at rest all through the holiday.



CEFALU

SVETLANA CACHIA TABONE – OCTOBER 2013



Il-weekend li ghadda kelli c cans li nsiefer maghkom u morna Cefalu jiena u r-ragel tieghi Antoine Cachia. Nixtieq nibda billi nghid prosit u grazzi kbira lil Michelle li rnexxilha tir-rangalna biex tibbukjalna flight u hotel minkejja li kontu fully booked. Kif ukoll lil Ariana li ghamliltilna l arrangamenti kollha biex ahna stajna nsiefru. Vera kien weekend sabih bhala prezz vera worth it bhala lukanda kienet tajba hafna anki bhala ndafa,l ikel kien 1st class bhala al a carte anki bhala breakfast kien tajeeb ukoll. Is servizz tas shuttle kien puntwali, komdu u vera tajjeb. Rigward indafa ma kellna xejn x ingergru anki li vera stmawna ghax tawna compliementary manicure jew pedicure kull wiehed. Bhala post bellezza. Tant hadna gost li qeghdin nirrikomandawa lil koppji ohrajn biex jmorru, infatti da nil weekend li gej sejrin zewg koppji u ta wara sejjer iz ziju tieghi. Dawn cemplulna biex naghtuhom feedback dwar kif morna. Grazzi u komplu sejrin hekk fix xoghol taghkom!



ROME DAY TRIP

MARIKA TESTA – OCTOBER 2013



Well done for the day trip to Rome, both me and my mother enjoyed it! Our tour leader Mr. Gauci was a really good guide and we managed to see all the beautiful sites and more… Thanks for organising this trip!

I will definitely consider going on another one or something different with company!



LONDON DAY TRIP

MARIO DEMICOLI – OCTOBER 2013



I have been with my wife on last Saturday Day trip to London.

I can say it was great. Chris the guide and even John the driver were amazing. Thanks a lot and I really hope that in future we join you with another group.



LONDON DAY TRIP

RAY & RUTH MUSCAT – OCTOBER 2013



We would like to express our gratitude towards Mr Chris Borg for the impeccable professional way he has conducted our tour during our day London trip.

Big thanks too to our driver john for spicing the day up with typical British humour.


And thanks to ROCS of course.


Alla prossima!!



DUBAI

JOANNA BORG – OCTOBER 2013



Dear Arianna,

We have arrived today from the magnificent holiday at Dubai. We really enjoyed it.

I am sending this e-mail to thank you for the service and help you have given us. Transfers where on time and we provided with a very good service. Also our hotel was very welcoming and we were provided with great service.

Thank you!!



SANTORINI

MELAMIE CAMILLERI – SEPTEMBER 2013



Hi Graziella,

It was fantastic!! Beautiful place, so relaxing! Hotel was brilliant, they were so friendly and nice. One tip for clients… tell them to rent a car, it was so much fun, went round all the island, plus we also went sailing in the volcano.

Thanks once again for this wonderful break.



SANTORINI

ISABELLA SULTANA – SEPTEMBER 2013



Dear Christian,

George and I would like to thank you for all your good work with regards to our trip to Santorini. We had a marvellous time. The Athermi Suite was perfect and the Owners very helpful and friendly. We had no problem getting to Fira as it is only twenty minutes by bus.

Once more we thank you for your help and will not hesitate to use Rocs Travel again.


AYIA NAPA, CYPRUS
NOEL & JOSETTE MICALLEF & KIDS – SEPTEMBER 2013



We would like to thank you, Christian, for all your help and advice regarding our holiday in Ayia Napa. It was a great holiday!

We would like to show our appreciation to Mr Stelios (Salamis Group) who gave us his best advice on our stay in Ayia Napa, including route buses, taxis and everything. His dedication to help us, showed when my husband had an injury on our first day at the hotel’s water park. He was the one who contacted the manager to get the doctor for my husband and most of all his kindness occurred when he himself went to buy the medications for my husband and brought them personally in less than 30 minutes.

Regarding our stay at Elektra village it was a nice one indeed. Although it started with my husband’s injury the staff was very nice.. a big thank you, goes to Ms Sam (life guard). She medicated my husband on the first two days. Another nice person who made us enjoy our stay was Mr Christian (the animator) he is a very nice person, knows how to make you feel welcomed and most of all has a friendly and kind approach.

Christian now please start thinking of another fantastic and relaxing holiday for us next year!



AUSTRALIA & NEW ZEALAND

NEVILLE CALLEJA – SEPTEMBER 2013



First of all, I’d like to thank you for suggestions provided – the places you suggested were all out of this world and the itinerary flowed nicely, both in terms of timings of flights, sequence of the stops, time provided at each stop – all perfect, especially the recommendation to start with Melbourne.

Allow me to give you some feedback that could be useful for future clients. The Macleay serviced apartment hotel was an excellent choice. The apartment are very good, comfortable, well- serviced and with all amenities in place but their unique selling point are Sydney Harbour Bridge + Opera House view rooms are mind-blowing and way better than those you would get from the much more expensive options like the Marriott.

As for the recommendation to dedicate some time to the south island – you were very right – what a loss it would have been to miss it!

The lbis in Rotorua was also an excellent choice – the lake view was pleasure to wake up to and parking outside was easy.

Rydges in Auckland – absolutely perfect. Parking was very easy and pretty cheap for the location.

The holiday inn in Cairns was an excellent choice as well – very well placed for the Esplanade and the Centre with massive rooms.



PARIS

MARK LOMBARDO – SEPTEMBER 2013



Just a word of appreciation to all your staff for the excellent service we received both before and during our recent vacation in Paris.

The service and guidance offered by our tour leader was very helpful to make the most of our visit.



DISNEYLAND PARIS TOUR

MADLENE CUTAJAR – SEPTEMBER 2013



For us this was the first time with our 7 year old who has a condition of down syndrome and has a problem to eat solid foods. Ms Imperia Bonello did some research for us and that was very helpful. I have booked with Rocs because people told me what a good service you provide. Today I can say the same as our tour leader Mr Charles Borg was as great help and even when her settle the rest of the tour and help other people in need he use to offer his help and stayed with us all day. Getting us the fast past as we were entitle for a fast pass, asking restaurants for soaps. For us this was a blessing. I wish to thank Ms Bonello and Mr Borg for all their hard work.

Thanks for your support and opened our road to travel!



WEST COAST TOUR

JOHN RAGGIO – SEPTEMBER 2013



First of all I wish to thank you and Rocs Group for a wonderful holiday programme you gave us, it was worth it from all aspects.

Secondly I wish to congratulate and a big thanks Mr. Morris Gruppetta for the way he handled such a big group it’s not a joke. This is the first time I met him, I have experienced several numbers of group leaders but kept everybody satisfied through the whole tour. His advices of how to make use of the time and the places to go were excellent. I can assure you that for Morris this is not a holiday but a sixteen sleepless nights for a benefit of the group and the name of Rocs.

And lastly if you permit me I wish to make a suggestion. As I said before the tour was EXCELLENT but with a little bit of fine tuning it will be even better in my opinion. I will leave out the zoo, the place is big and very nice but the occupants that are the animals are motionless, and what is the point of going in a zoo to see all the animals sleeping and in the caves afraid of the sun. It is more worth it to stay 3 hours at Balboa Park, a landscape of art and culture and then back to the city where one can enjoy and explore the life in the city.

Thank you once again!



DISNEY CRUISE

IAN FARRUGIA – AUGUST 2013



Dear Graziella,

I would like to congratulate with your company and yourself for a perfect organizing system that you have for organizing our holiday. There was everything in times and as expected.
Accommodation and the location of hotel in Barcelona were good.

Transportation /taxies always in time.

Disney cruise shop is wonderful; the staff of the vessel are supreme with kids



CYPRUS

JOSEPHINE MICALLEF SMITH & MARIO MICALLEF – AUGUST 2013



Dear Graziella,

We would like to thank you personally for the lovely holiday that me and my husband had at the Grecian Park Hotel, Protaras, Cyprus. Thank you also for all the perfect arrangements that you made for us. Travelling with Emirates made us feel so comfortable. The hotel was a really luxurious 5* hotel. All the staff took care of my special food and made us feel V.I.P. oh well; it was a perfect, relaxing holiday! Hope to see you soon for another holiday.

Keep up the good work!!


DISNEYLAND PARIS TOUR

DAVID VELLA – AUGUST 2013



I would like to thank ROCS and especially Kenneth Borg for a great holiday. He made sure that the group had the right balance of freedom, flexibility and guidance when we needed it.

The Magic Circus hotel was outstanding both in the service offered and in the quality. ROCS made sure that we got quality flights, quality hotels, quality timetable so that you make use of every precious second of your holiday.
You fly early in the morning and return late at night, every single day is jam packed although you can still opt to go your own ways. Kenneth was always available and sometimes went out of his way to help us.

Thanks and I look forward for my next holiday with you.


CYPRUS

ROXANNE VELLA – AUGUST 2013



Would like to say thank you and well done for your excellent service, everything was well planned and we were very welcome in Cyprus by your staff enjoyed every minute of it definitely will book again with you.

Thanks again



TAORMINA 

VERONICA, IVAN & CLAUDE CURMI – AUGUST 2013



I would like to thank you for the wonderful stay at the Parc Hotel Ariston. Room was spotlessly clean, view was stunning and food was excellent. We could not be treated any better. Also pick-up from/to airport was punctual and the driver was very helpful.

Many thanks for the recommendations and looking forward to travel once again with Rocs.



MALAYSIA & SINGAPORE

YLENIA & LEONARD – AUGUST 2013



Dear Christian,

I just wanted to drop a line to thank you for excellent service and advice for our trip to Malaysia and Singapore. It was a lovely holiday and we really enjoyed it!

Many thanks



KRAKOW

PAULINE GATT – AUGUST 2013



I would like to say a Big Thank You to Rocs Group especially to Christian Buttigieg. During the Amitex Fair ( although very busy) he assisted us with a very calm attitude and assurance that we can have the holiday of our choice.

Hotel Galaxy is an excellent choice – value for money. Breakfast very generous, impeccably clean and the staff have a professional attitude. Airport transport punctual and very professional.

May I take the opportunity to thank you once again for all effort to make our holiday so successful, I will not hesitate to recommend highly Rocs Travel and hopefully to travel again in the near future.



MILAN/ PARIS

DR ANTHONY ABELA – AUGUST 2013



We have used your services this rear for our two recent trips over the last months; to Milan (Myself & Wife) and all our family (8 of us) last week to Paris.

May I please take the opportunity to thank you all for the excellent service provided by your good self and by your staff. All was organized to perfection.

We hope to be able to use your services again in the future



TAORMINA

STEPHANIE – AUGUST 2013



I would like to say a big thank you to Ritan for the patience and excellent customer service she duly provided while on holiday to Taormina. She even called us at half 7 in the morning to check whether we were on the coach to Etna. So thumbs up to ROCS, you will surely be seeing us again.

Well done!



DISNEYLAND

LARA VIDAL – AUGUST 2013



We just came from Disneyland (8th august – 12th august) and we had such a wonderful holiday thanks to you and most of all thanks to our tour leader EDWARD. He was very nice and helpful all the time. Thanks to him our holiday was perfect.

Looking forward to travel with you again… thanks a lot.



DISNEYLAND & PARIS TOUR

CLAUDE C. CAMILLERI – AUGUST 2013



Hi Rachel, I’m writing to express my sincere satisfaction for the excellent organisation we had with ROCS when on your to Disneyland Paris, from the 3rd to 9th august 2013.

I would also like to thank our tour leader Mr Chris Borg. He was very helpful and supportive through the whole tour especially when my family needed him most. I had to use the Disneyland Park and also the Asterisk Park Clinic. Chris is a wonderful person and a good tour leader. I’m sure he makes you and your company proud for having him.

Hope that Chris keeps giving his services to ROCS group.



PARIS & DISNEYLAND

LORRIANE & MARIO – AUGUST 2013



Just arrived from a week in Paris-euro Disney and I must say that we couldn’t have had a better holiday than we did. This was our first experience with ROCS and I would like to thank Rachel Vella for given us an impeccable first class service which made our holiday one to remember. Our holiday would not have been so perfect without Kenneth Borg… a very courteous and efficient tour leader who made sure that we didn’t miss any attractions and took good care of us. Well done Rocs group!!!!



PARIS & DISNEYLAND

DORIS & ANTHONY – AUGUST 2013



This year we decided to have our family holiday with a tour since normally we venture on our own. After shopping around we decided to book with your company. May I start by thanking Christian who assisted us with the booking and who was very helpful.

During the meeting we finally met our tour leader, Edward who assisted us during our holiday. Allow me to praise Edward for the silver service he offered to our group of 19 people in all. Mr Fenech assisted us during this holiday in a very expertised way, thus enabling all of us to get the most out of this short stay in Paris/ Euro Disney which made our holiday much more interesting than we had expected. He cared for each and every one of us and was very precise when giving us guidelines. In other words, money well spent. I look forward to use your service again in the future and hopefully will have a tour leader as experienced as Edward, or even better will have Edward again as our tour leader.

I thought to send this email cause I felt that such acts won’t be recognised unless someone brings it to the attention of someone else, in this case to you Rachel as director of ROCS.



CYPRUS

JOVIN GENOVESE – AUGUST 2013



I just wanted to inform you that we just came back from Cyprus and the holiday was great! The resort was great and we really had a relaxing holiday – just what we wanted! I want to thank you for exchanging the transfers for a car (which was really needed).

Wish you all a good evening and hopefully see you again soon!



PARIS & DISNEYLAND

KEITH VASSALLO – AUGUST 2013



I would like to show my satisfaction for last week’s tour in France/Disneyland that we had with your travel agency. I would really like to say a big thank you and Well Done to the group Tour Leader Kenneth Borg who have been of great help during our five day tour. I would like to show him my appreciation for keeping the group having his own time whilst at the same time well informed of everyday plans. Considering we had three out of five days in Disneyland we still managed to visit Paris, the Eiffel Tower, did some shopping, had something to eat and so on. Actually all this made it a wonderful holiday! Our Hotel Magic Circus was great too!



DISNEYLAND PARIS

ALFRED PURKISS – AUGUST 2013



My family [including my wife, daughter, son and myself] was on holiday at Disneyland Paris from the 2nd Aug to 6th Aug.

The group was very nice, but my positive comment is four our group leader, Mr Edward Fenech, who was always there whenever needed. He came to the park and for two consecutive days and his assistance was much appreciated.


DUBAI & MAURITIUS
EMANUEL & ELAINE – AUGUST 2013



Christian, just to tell you that we just arrived last Wednesday back in Malta from our honeymoon in Dubai and Mauritius.

It was a great experience and a very nice holiday. We had our holiday between 24th July and 7th August. Your agents in both Dubai and Mauritius were great.

Thanks for your great service. Hope to have another holiday in the near future hehe….



PARIS AND DISNEY

JOE, MARIELLA, SARAH AND MARC CASSAR (GOZO) – AUGUST 2013



I wish to thank ROCS for the marvellous holiday we had at Paris and Disneyland ( 1-7th August) Congratulations to the excellent service you provide and a special thanks goes to the tour leader Mr Chris Borg who is so dedicated and prepared for his job. Keep it up. I am sure I will call your office for my next holiday. Thanks and keep it up !!!!!!!



DISNEYLAND, PARIS

FAMILY CESARE – JULY 2013



We just came back from a holiday in Disneyland Paris from 6th – 12th July. It was our best holiday ever. We were a family of 5 and 2 small children. Chris Borg, our tour leader was very patient and helpful with all of us. He’s an asset to your company ROCS. Everything went ok, even better.

Hope to see you again next year!



LOURDES TOUR

JOHN & LAURA RANSLEY – JULY 2013



Dear Rachel,

We are just back from the Lourdes Tour. I would like to congratulate you and all your staff for the great organisation. We had a very enjoyable time even though the trip is more or less a spiritual one. The only mishap was with the dinner on the 1st night but Paul was prompt to deal with the situation. He was very thoughtful and considerate apart from well informed. The hotel was very well situated and the rooms very comfortable and spacious.

Once again many thanks to all and we will not hesitate in telling others how well organized you all are.



LOURDES TOUR

J.G – JULY 2013



My wife and I were on the tour to Lourdes from the 14 – 18 July. I am writing to say how much we enjoyed the visit. Everything was well organised. The tour leader, Paul Gauci, was most helpful. I certainly would especially recommend the Hotel Roissy, where we stayed.

Thank you for the experience!



LAGO DI GARDA
JOANNE MONTEBELLO – JULY 2013



My name is Joanne Montebello, together with my husband Jason and sons, Nathan and Isaac, we would like to thank you for the wonderful tour you organised to Lago di Garda. We arrived back yesterday and it was fantastic. The tour leader was great; he did the best he could for everyone and we were like a one big family all group. This was the first tour we booked with you but I promise it will not be our last one.

Thank you for everything once again.



AYIA NAPA

JOSEPH & MARIANNE BUHAGIAR – JULY 2013



Hi Christian, back from Cyprus ..we had a fantastic time at Ayia Napa! Pick up both ways, service from Salamis tours & Napa Plaza Hotel were all first class. Finally, thank you for your professional service in putting our holiday together. We shall be using ROCS Travel in the near future for our next holiday abroad.



ROME

GODFREY FARRUGIA – JULY 2013



Bjorn, my friends and I would like to sincerely thank you for your cooperation and for your full professionalism in organizing all that we needed in our holiday of last week in Rome. It really turned out a memorable holiday for all of us. I would definitely suggest your service and La Griffe Hotel to anyone without any hesitation.


CYPRUS
PAUL & MARIANNE GALEA – JUNE 2013



By means of this e-mail we would like to express our gratitude to ROCS Travel Malta for their offer of a week’s holiday at the Intercontinental Aphrodite Hills Resort Hotel in Cyprus.

Our thanks and appreciation go to the staff at ROCS Travel for the necessary arrangements they made for us to reach our destination and also the staff at the hotel for their courteous and helpful service throughout our stay.

Special thanks go to Ms Graziella Borg Conti at ROCS Travel for her patience to explain to us the details of our trip and to the receptionist and concierges at the hotel for their impeccable service to assist us in our difficulties. Also we wish to thank the Management of the Intercontinental Aphrodite Hills Hotel for the cake specially made for us and delivered to our room and the I ZIMI restaurant for the two glasses of champagne they offered us on the occasion of my (Paul’s) birthday.

This surely has been an experience long to be remembered. Once again, all those involved in the preparation and completion of our holiday, deserve a big THANK YOU.



SRI LANKA

RODIANNE & MARTIN – MAY 2013



This is a short note to let you know what we had the best time of our lives in Sri Lanka!! I want to thank you a lot for your help in planning this holiday. Your help was so important! Thanks for your patience and for being so patient and friendly.

Besides, the guide that we had – Santha Silva – was simply amazing! We love him so much! Infact we would like you to pass on our compliments to his organisation Tour East, and we really recommend him! He is such a passionate guy, in love with his country, and made our experience in Sri Lanka a memorable one! He made us feel like special guests and he was available anytime! Such a great guy! Is it possible to reward him with giving him a holiday to Malta? He really deserves it, he is doing a great job, promoting his country, promoting Tour East and promoting ROCS.

Thanks to ROCS travel as well, we will surely recommend you and will surely travel with you once again!
Good job & keep it up!!



JAPAN TOUR

DANIEL & EUGENE – MAY 2013



This is a short note to let you know what we had the best time of our lives in Sri Lanka!! I want to thank you a lot for your help in planning this holiday. Your help was so important! Thanks for your patience and for being so patient and friendly.

Besides, the guide that we had – Santha Silva – was simply amazing! We love him so much! Infact we would like you to pass on our compliments to his organisation Tour East, and we really recommend him! He is such a passionate guy, in love with his country, and made our experience in Sri Lanka a memorable one! He made us feel like special guests and he was available anytime! Such a great guy! Is it possible to reward him with giving him a holiday to Malta? He really deserves it, he is doing a great job, promoting his country, promoting Tour East and promoting ROCS.

Thanks to ROCS travel as well, we will surely recommend you and will surely travel with you once again!

Good job & keep it up!!


We would like to thank you for your assistance and guidance in planning this trip. It was a total success and will be a cherished memory for the years to come. Everything went according to plan for each every hotel, including emirates flights.



ROME EASTER TOUR

JOHN & MARY ANN ELLIS – APRIL 2013



We have just returned from the Rome Easter Tour organised by ROCS and led by Mr Maurice Gruppetta did his best to see that everything went well and the local guide was very knowledgeable and enthusiastic.



LONDON

JOE VELLA – MARCH 2013



I would like to compliment you on your wonderful service. Last year I used your agency for the first time and it turned out to be one of my best holidays.

Everything was so perfect as scheduled. This year I will also be using your agency hoping also for more times. I am also grateful to your smart and helpful staff. I would appreciate very much if you could pass my thanks and regards to Mrs Graziella Borg Conti. She is so helpful and reliable.



LOURDES

MRS. MARY-ROSE MAISTRE – MARCH 2013



“Thank you for a lovely holiday at Lourdes. The hotel and food were excellent. Mr. Paul Gauci was an excellent tour leader. We all enjoyed ourselves and will definitely travel with your company again.”



LOURDES TOUR

ANNA & BENNY CURMI – MARCH 2013



I am writing a short note to thank you all. Our tour to Lourdes which left Malta on the 26th March and returned back on the 31st March was great. Your service and help at your Floriana office was excellent – Well done and thank you Mr Bjorn Vassallo. The chose of the Mercure Hotel was also excellent. The management and staff were very friendly and helpful and the room was always very kept clean. The tour leader, Mr Paul Gauci was more than excellent and very responsible. Mr Gauci gave us good explanations of the wonderful sites and was most patient and tolerant with all of us. Thank you Mr Gauci. I am sure that, if my husband and I plan some other tour, ROCS will be our first chose and I would not hesitate to advise ROCS to my family and friends.



LOURDES TOUR

VIOLET RAPINETT – MARCH 2013



I joined with the tour to Lourdes between the 26/03/2013 till 31/03/2013. I would like to thank you for the way things were organised during our stay there. Big thanks go to the tour leader Mr. Paul Gauci, he is such a gentleman and very helpful. The hotel was great as well.

Thank you for everything and hope to travel with Rocs again in the future!



LOURDES TOUR

RACHEL THEUMA – MARCH 2013




I would like to thank you for the holiday me and my family have just had at Lourdes. It was not our first holiday there, but it was certainly one of the best.

The hotel was very very good. The service we found there was great. The room we were given was a very good one, especially since we were in four! We expected to have a small room, knowing the room sizes at Lourdes, but it resulted to be the best room ever, since it has a smaller room, separated by a partitioning wall, with an extra two beds, which the kids loved!

Mr. Gauci provided us with a lot of information for every place we visited and was ready to help us with every request or assistance all the way! We really loved his company and also of his lovely wife!
Once again, a real well done, I will surely recommend this tour to family and friends!



ROME

DOLORES BORG – MARCH 2013



“I would like to thank you for the excellent service we received at your travel agency. We enjoyed an unforgettable holiday in Rome at La Griffe Luxury Hotel. Everything went smoothly from the moment we arrived at the airport where we were welcomed by the friendly taxi driver employed by the agency your efficient staff recommended up till our moment of departure. The travel agents we dealt with were all extremely helpful and efficient. I wish to mention especially Ms. Michelle Vassallo who arranged for our complimentary stay in Gozo. I was impressed by here competence and efficiency. I will definitely recommend your agency!”



ROME

ROBERTA BONELLO – DECEMBER 2012



“Dear Ritanne, I wanted to express my appreciation for the excellent service you gave me and my friends in planning our holiday in Rome. Everything was perfect. The hotel, La Griffe, was of superior service and the staff was very helpful and deserve a great deal of praise for their excellent customer service. Thanks so much.”



LAKE GARDA

JANET CRISTINA – DECEMBER 2012



Dear Ms R Vella,

Good morning! I sincerely hope that this email finds you and your family well. I have just returned from the holiday that I booked with ROCS travel on Lake Garda Shores where we had the most enjoyable 5 days! Primarily I would like to give you feedback about the hotel where we stayed, Hotel Parchi del Garda. We were very happy to find that the hotel is so close to Gardaland, Movieland and Aquapark! Moreover, this hotel is very modern – our rooms were spacious and fully airconditioned. The continental breakfast was varied and good, with something for everyone. When possible, we even enjoyed a refreshing dip in the outdoor pool!

In addition, our tour guide, Mr Paul Gauci excellently managed our itinerary and ensured that our travel arrangements ran smoothly and enjoyably from beginning to end. Mr Gauci continually made sure that our accommodation and the service at the hotel were to our utmost satisfaction. Also, I was really struck by the extent of Mr Gauci’s historical and cultural knowledge as well as his outstanding enthusiasm to communicate with us this range of information about every place of interest that we visited. May I also take this opportunity to thank you heartily for making the necessary travel arrangements for us to go out every evening and relish the scenery and the delicious food at Lazise, Bardolino and Peschiera.

Thank you SO much! All in all, this has been an enlightening experience for me, Mr Stephen Stivala and the three teens accompanying us. We have learnt so much about this particular destination. We immensely enjoyed our visits to Verona, Sirmione and Padova. Venice, on the other hand, was simply breathtaking! I therefore join the many friends I have who have been on other trips with ROCS travel and who were most complimentary about their experience abroad. I have already started to browse through your brochure again, thinking of making plans for another trip to a different destination next summer!

Thank you for making all this possible!



DISNEYLAND PARIS

CAROLINE AND ILARIA ESPOSITO, MARIA AND MARTINA SAMMUT – DECEMBER 2012



I have just returned for a week holiday together with my sister and our two eight year old kids in Disneyland. Chris Borg was our tour leader.

I would like to forward some favourable comments to you. First of all one can distinguish your agency from others. I have travelled with other agencies and I can compare. I travelled with ROCS for the first time and it is professionally run. People are not just a number but cared for every minute. Especially big appreciation and well done must go to our tour leader who is a professional one and carried out his job very well. He is very dedicated person, caring, understanding, knowledgeable, integrating and above all a patient person. He cared for all the people who had kids and was very understanding , helpful and jolly with them. Chris was very patient in critical situations, for example when the coach for the Paris day tour showed up late. All the group appreciated a lot your good little gesture from your side regarding the compensation with some money which managed to put a smile on everyone’s face and realize that ROCS do really care. Well done Chris! Well done Rachel! Keep up your good work and good luck. Look forward to travel with ROCS in the future.



LONDON

CHARLES GRECH – DECEMBER 2012



“Hi Ritan, Good morning and hope you are very well. Maria and myself would like to inform you that we were very happy with our reservation for our trip to London handled by you. All went well as according to our requests. Whilst wishing you all the very best I look forward to any vacation deals and you have to offer for the future. Thanking you once again. Wishing you, your family and colleagues a very merry Xmas blessed with the very best of health and lots of success. Keep well”



TAORMINA

PATRICA & TONY VELLA – OCTOBER 2012



Hello Moira,

We came back from our weekend in Taormina on Sunday evening, after a very enjoyable short stay. There was a lot to see and even our grand-daughter Amy enjoyed every minute. We did find interbus right outside the airport for almost 8 euros each which was excellent. And we got the same bus for return journey. The many hills over there where a challenge but manageable! The service at the hotel Ariston was perfect and that includes the room, food, etc… we will definitely recommend and visit again, so thank you Moria for arranging a very enjoyable weekend for us in beautiful Taormina! Take care and kind regards



ROME

MALCOLM SCERRI – SEPTEMBER 2012



Hi Arianna,

We enjoyed our stay in Rome. The hotel was excellent and it offered superb service. The transfer from the airport to the hotel and vice versa was simply perfect. Both drivers made us feel welcome and we were given highlights on Rome and its history on our way to the city. We will certainly keep you in mind should the need of a quick get-away arises. May I compliment ROCS Travel for the excellent packages that are offered.



AMERICAN WEST COAST TOUR
SANDRA MEZZAPELLE - SETEMBER 2012



I am writing this email on behalf of the tour group visiting the west coast accompanied by Mr Maurice Gruppetta as our tour leader. We would like to communicate our appreciation that the tour was very well organised. Mr Maurice Gruppetta Proved to act in a professional way throughout the tour not only when things ran smoothly but more so when little problems cropped up. We would not hesitate to book another tour with your company especially when Mr Gruppetta is leading the group. Hotels were also satisfactory and reached the standard expected. Their location was also very Central. In a nutshell, this is one tour that your company should be proud of and you can rest assured that all of us are fully satisfied and ready to promote it. It would be therefore be a wise to keep in touch with us for further tours.



TAORMINA

JOE – SEPTEMBER 2012



Dear Rachel/ Colin

I’ve recently returned from a magnificent 7 night holiday at the Ariston in Taormina, with my family. It was sheer pleasure and a wonderful experience which will long remain in our memories, and which we will long for when we plan our next holiday. In my humble view what makes a holiday unforgettable is not the beauty of the location, the quality of accommodation and food, the meticulous organisation – and this one had it all – but the experience of dealing with decent, friendly, professional people throughout. I wish to highly recommend Ritan for being so helpful and dedicated to meet and exceed our expectations. I also wish to congratulate you on the choice of hotel: all the people we had to deal with at the Ariston are simply – like Ritan – a personification of hospitality at its very best. Keep up the good work. Kind regards



DUBAI

DR. JOHN SCHEMBRI MD – SEPTEMBER 2012



Dear Rachel,

Marthese and I would like to thank you for the Dubai tour which took place in September. Special thanks to Ms. Rita Vella who very professionally conducted the tour and made it an enjoyable experience to everyone. We will definitely recommend ROCS Travel to our friends and relatives. Looking forward to travel again with ROCS.



AUSTRALIA

MALCOLM SCERRI – SEPTEMBER 2012



Hi Bjorn.

We are back from an enjoyable trip Australia. All went well. Australia is a highly interesting country and flights, lodging and tours all went well. We thank you for your support and hope that I can make use of your excellent once again in the future. Best regards.



DUBAI

JOE MIFSUD AND GRACE BARTOLO – SEPTEMBER 2012



Att Rachel. Hi just got back from the Dubai tour with your mother. First of all I would like to say that it was a wonderful experience and a well organised tour. No time was wasted and your mother took very good care of us. In my opinion it was money well spent and for sure I will not hesitate to go on holiday with your company next summer. Once again a big thank you for a wonderful holiday and I will recommend your agency to all my family and friends in the future.



BRIGHTON

MRS.E.VELLA SEPTEMBER 2012



Grazzi kbira tal-ghajnuna li sibt ma wahda mil haddiema taghhom, jisimha Ritan, qed tipprova taghmel min kollox biex isibilnha hotel fi Brighton, din l-ewwel darba li qed nuza is servizz ta’ ROCS nista’ nghid li veru tghat dak kollu li tistghu biex taqdini, jekk jerga jkolli bzonn li nsiefer zgur li l-ewwel tkun ROCS. Grazzi.



AMERICA WEST COAST TOUR

FRANCIS – SEPTEMBER 2012



Hi Rachel

I am Francis Portelli who together with my wife Mary had that wonderful West Coast Tour. We surely cannot complain about the tour, and that wonderful tour leader Maurice. The group was terrific, we all got along very well.



CYPRUS

CLAIRE – AUGUST 2012



Dear Arianna,

I just want to let you know that our holiday at the Intercontinental Aphrodite’s Hills Resort was magnificent. The place is lovely. It has big and beautiful rooms with all the facilities and lovely view. Everything was excellent from the service and friendliness of the staff, pool area & Jacuzzi, playground on the beach, beach club and horse riding. All the food was delicious, we tried all the different restaurants from the Cypriot, Spanish, Italian and Asian cuisine and all had very delicious food. One of my favourite things which made the holiday more relaxing was that the resort is very child friendly and my daughter was pampered all the time by the staff. They also have shuttle service to the beach club, zoo, stables free of charge. And the resort is close to Aphrodite’s rock which is only 5 minutes away which is worth a visit as the sea is beautiful there. Besides this, the flight with Emirates was very pleasant which made this a very relaxing holiday from beginning till the end.



CYPRUS

CLAIRE SEVASTA – AUGUST 2012



Dear Ms Vella,

First of all thank you for finding the time to reply to my email. Your customer care is always very good. I would like to add that Arianna was very patient and helped us a lot not just this year but even last year when she booked us for the EuroDisney trip. Our dates when we travel are limited due to work exigencies so she tries to find us the best deals that fit our needs on the tight dates that we give her.

My husband and I always travelled on our own but when we wanted to travel with a toddler we thought it was best to find an agency and yours in our opinion was the best. I will not book anywhere else without checking with you first.

We have never been to Cyprus before and I must say that I loved the place. I have never heard of the resort before seeing your advert. We spent 5 nights there from 15th to 20th August and I must agree with you I wish I could have stayed for at least 2 more nights. I loved the place and the people working there are so nice and friendly.

Thanks and Regards



DISNEYLAND PARIS

IAN ATTARD (AND FAMILY) - AUGUST 2012



“I would like to bring to your attention my sincere appreciation for Mr. Edward Fenech’s sense of duty. I was part of the tour that visited Disneyland and Paris dated 8/8 – 14/8 where Mr. Fenech was our tour leader, Mr Fenech didn’t just carry out his duties with due diligence, professionalism and availability only, but was also but was also a nice gentleman to have a chat with. Such assists can only contribute to the improvement of the services that your company offers to the general public by providing a positive sense of confidence to return back to your offers when travelling services are needed. This compliment is also extended to your organisation. I can just conclude by saying that we have enjoyed our experience and it was a real pleasure to meet this chap”



DISNEYLAND PARIS

ALEXANDRA MIFSUD – AUGUST 2012



“Hello we have recently been on the most wonderful holiday to Paris and Disney from the 1st to the 7th of August. With our tour leader Chris Borg. We would like to say that we had the most wonderful of holidays a family could ever wish for. We had wonderful day in Paris and Chris was so informative and extremely helpful and attentive to us all. The days in Disney were Fantastic and again Chris was there to help and guide us. He made our holiday a trip to remember and we would love again one day to tour with him. Not ever leaving our group informing us on all the sites to see. Informing us of all the sites while we were on our day trip to Paris. He is an assists to the company and I will recommend my family and friends to travel with you. Thank you for such a lovely holiday and the chance to meet up with such lovely tour leader”



PARIS AND DISNEY

CHRISTINE – AUGUST 2012



Hi Moira

Just a quick note to say thank you for helping organize a great holday.

We all had a really good time. This hotel in Paris centre (Windsor Opera) was excellent. Really small but exceptionally well furnished (recently refurbished apparently) and had the most amazingly comfortable mattresses we all ever slept on. Location was good too and we managed to see so much (especially when you consider there was 12 of us!). Magic Circus was not bad, proximity to parks was good. Thanks again for helping us with our booking.
Until next time!



DISNEYLAND PARIS

ADRIAN ZERAFA – AUGUST 2012



“Dear Colin, hope all is well, I would like to express my satisfaction for the group tour we went with ROCS to Disneyland Paris from August 15th till the 21st. everything was great and the services of Chris the tour leader were top. Chris is a very helpful tour leader and is a great asset to the company.

We plan to join ROCS group again next year following this nice vacation. I suggest you start a loyalty Card scheme for clients! I have tried another agency for Disney and your agency was much more client friendly and offered much better value for money.

Take care and thanks again”



GARDA

FAMILY MIZZI – JULY 2012



Dear Ms. Rachel Vella

On behalf of our family, we would like to express our gratitude to ROCS travel for an outstanding holiday in Lake Garda between the 12th and 18th July, 2012. We consider the Aqualux Hotel at Bardolino as a first class hotels we have ever visited.

While thanking you again for such a wonderful tour organization, I would also like to recommend, the tour leader, Mr Maurice Gruppetta, for his approachable capabilities. I also appreciate the idea of making use of the local place tour leader to give a detailed account of the locations visited.

Thanks and regards



GARDA

LOUISE SCICLUNA – JULY 2012



Good Mroning.

I am sending you this email to show you our gratitude and to thank you for giving us this opportunity to travel to Garda with ROCS. We can all say that we enjoyed ourselves and everything was perfect. Your expertise in this line of work made our holiday one we will always remember. The 4* Hotel Parchi Del Garda was an excellent choice and although it was a little bit far away from the lake and its surrounding towns we can say that the hotel was of a very high standard, spacious, clean and with all amenities.

I would also like to complement you about your choice of the tour leader, Mr. Paul Gauci. An educated, family man, a well informed and experienced tour leader who not once or twice went out of his way to keep his group happy. He did his utmost to unite the group and I must say he succeeded with flying colours. Together with his wife they made a good team and it was a real pleasure for me and all my family to be around them. As you know we always opt to travel alone even though we travel with a tour but I would not think it twice to join the group if I’ll know that Mr Gauci had to be the tour leader.

Once again I thank you again for giving us yet another opportunity to travel with ROCS, an experience that we shall remember for a long time.



MAURITIUS

GILBERT & ANTOINETTE CAMILLERI – JUNE 2012



“I am Gilbert Camilleri who together with my wife Antoinette booked the honeymoon to Mauritius with you (17th – 28th June 2012). I am writing to thank you for helping us choose this destination. It was a fantastic and wonderful honeymoon. The place was great and with lots to discover and to do. The hotel (Le Mauricia) was superb with a great ambiance and service, good food and facilities. The flights were a great experience on their own. A special thanks goes to Christian (at the Floriana Office) who with great dedication and professionalism, after getting to know what we like most, advised us to make this trip that we will surely never forget. We thank you for your service”



ROME

STEFANNIEA – JUNE 2012



“I went to Rome last June together with my family. The flight, accommodation and transport from the hotel to airport and back were all taken care of by ROCS. All went well. La Griffe Hotel was excellent. Very good location – close by bus stop and a walking distance to many tourist attractions. Our room was modern and it was always clean, the food – no one can beat Italian cuisine, and the hotel staff was very friendly and hard working. I was a bit disappointed when we visited the coliseum, it’s not well taken care of. They have a historical treasure that is being ruined by pollution, very sad!..... I totally enjoyed our Sunday at Villa Borghese, a lovely park that one should goto if they visit Rome”



MALDIVES

Anthony Cachia – JUNE 2012



Dear Rachel

This is Tony Cachia. I had the pleasure to meet you when I was looking for my once in a lifetime’ holiday and again spoke to you over the phone just before I left to ask you some practical questions on the lily beach resort.

This is to inform you that my partner Carmen and I had a wonderful holiday. Lily Beach exceeded my expectations. It was a really fantastic place and the service offered was first class. We made use of the facilities including the gym and the water spots – windsurfing. Canoeing, paddle boating and were even given a ride on the cat sailing boat. Including in the package was a free one hour massage which was excellent being able to see fish going past underneath the room! We had two special dinners in different restaurants, one of which was on my birthday, the two included excursions were enjoyable – one was the snorkelling tour of an uninhibited island, while the second was night fishing when Carmen managed to catch a small barracuda and a large fish (I forget its name – a Red something or rather). We ate them on the morrow for lunch!

The cuisine was out of this world and we loved it. The main restaurant was first class and we habitually had breakfast on the sand in front part right on the edge of the beach. Lunch and dinner were always a treat and had different themes every night. The chef, waiters and waitresses were always polite and helpful especially in choosing the right wines. Villa cleaning services were excellent with our room being cleaned twice a day and left spic and span. On Carmens birthday the bed was made with flowers and she was given a bottle of champagne and a cake.

Insomma, overall it was a great experience and I’m sure we will never forget it.

So I want to thank you personally and your staff (Graziella) for all your help (and especially advice) on choosing the right package. You have helped in making my dream come true.