BASIS: Full-Time
REF: ROCS20373

CLOSING DATE: November 7 2019
Section: ROCS Travel

Reporting to the Travel Division Manager, ROCS Travel Executives will be required to assist clients in all their travel requirements where requests are received in person, via telephone call, or by email. Our ROCS Travel Executives must ensure that a quality customer service experience is provided, and go the extra mile to ensure clients are well taken care of, exceeding expectations and making ROCS Travel the automatic choice for all travel arrangements.


The selected candidates must possess the following knowledge, skills and abilities:

  • Exceptional communication skills;
  • Enthusiasm and strong customer service skills;
  • Enjoy working with people, understanding their requirements and have a friendly and outgoing personality;
  • Good basic computer knowledge;
  • Proven ability to work on own initiative and as part of a team;
  • Able to work under pressure;
  • Must be responsible, reliable and trustworthy.


Preference will be given to candidates who possess any of the following:

  • An IATA qualification;
  • A relevant and accredited qualification in travel;
  • Work experience in travel;
  • Knowledge of travel ticketing software;
  • Prior experience in logistics;
  • Knowledge of foreign languages, including Italian, French, German and Spanish would be considered an asset.



Key Responsibilities:


  • Greet and meet clients, understand their needs and provide them with the appropriate solution(s) to meet their requirements.
  • Provide appropriate information and knowledge about the products being offered to customers.
  • Reception duties, answering the telephone, making travel appointments and arrangements, operating the computer and point of sale systems.
  • Perform all necessary travel duties, which include but are not limited to issuing travel tickets, arranging for rental car services, offering suggestions and providing literature pertaining to trips, excursions, sporting events, concerts, plays etc...
  • Responsibility for marketing package tours to individuals and groups.
  • Update as required client record cards and transfer information to the computer client file.
  • Share and provide information to other team members on any knowledge gained in respect of both clients as well as suppliers.
  • Liaise with the respective suppliers for the provision of the necessary travel services to clients.
  • Work consistently towards achieving the sales targets of the shop as determined by Management.
  • Any other related duties as may be determined from time to time by Management.

We're always on the look out for talent!

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